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US Operations & IT Manager – Florida

US Operations & IT Manager – Florida

We are seeking an experienced individual who can combine strategic development of the US Operations & IT with a “hands-on” approach to managing day-to-day operational issues. Our client is a UK-based pet supplemental producer with growing activity in the United States.

The ideal candidate is flexible, articulate, and an effective communicator and negotiator. You should have a strong grasp of financial aspects within operations.


  • Proven operations and IT responsibility in a business of similar scale
  • Experience within a regulated environment
  • Demonstratable experience and competence in forecasting and demand planning processes
  • Strong numerical skills and financial competencies

This position will be responsible for the following:


  • Working with the US Commercial Team; Operations Director and CFO to develop and implement the Operations & IT strategy for the US business with emphasis on developing resilience and capability for significant growth

Demand Management: 

  • Manage the US component of the S&OP process through engagement with the US Commercial teams and the Group Head of S&OP to accommodate changing demand, priorities, new products etc against the forward lead times and minimum economic order volumes re sourcing raw materials, packaging and contract manufacture
  • Provide clarity on the stock forward sales cover targets and the forecast cash requirement
  • Stress test the model; identify key risks, priorities, and strategies to address them
  • Escalate sourcing and production issues to ensure timely amendment to the S&OP plan

Supply Chain:

  • Develop “hands-on” relationships with key suppliers
  • Manage the process to ensure that there are sufficient raw materials and packaging available at the contract manufacturers in time and with production slots to ensure the S&OP stock production requirement is met on time and at target cost
  • Establish KPIs and measures of supply chain capability, resilience, and performance
  • Benchmark current raw material, packaging and contract manufacturing costs and systematically challenge the status quo with RFPs and opportunities with new materials or suppliers
  • Manage the legal, regulatory & CSR risks within the US supply chain

Warehousing, Transportation & Stock Control 

  • Manage out-sourced warehousing & Logistics partners to secure optimum service levels & prices
  • Ensure adequate physical controls over stock and support periodic counts and audits
  • Provide Commercial teams with transparency on stock nearing “Best Before Date” cut-offs and clearance of any stock at issue

Order Fulfillment

  • Ensure US customer orders are captured, confirmed, and fulfilled on a timely basis
  • Escalate delivery issues to Commercial & Operations management
  • Resolve any delivery disputes


  • Manage US manufacturing COGS and cost of US Operations & IT
  • Analyse US COGS and other Operations & IT costs and explain variances versus forecasts
  • Support UK Finance team in US sales invoicing, supplier payments, tax reporting, etc
  • Support Finance with stock quantity reconciliations to nominal and valuation issues
  • Support Finance with cash flow forecasts and calculations re FX hedging

Technology & IT

  • Manage the US Technology & IT support for the US Commercial Teams & Operations
  • Manage the development of the IT platforms e.g. Finance systems, Sales & CRM systems, EDI interfaces with suppliers & customers, Tax reporting, etc
  • Support Group Technology projects

 If you think are you the right candidate for this opportunity, then get in touch with us today. Click on the “Apply” button below

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