Director, Medical Operations – Remote #5559

Director, Medical Operations – Remote #5559

We are seeking a Director of Medical Operations to join a team remotely. This is a new kind of veterinary clinic that combines the warmth and familiarity of a local veterinarian with modern technology to extend the patient/doctor relationship.

As the Director of Medical Operations, you will help build an entirely new kind of telemedicine veterinary clinic that re-envisions how veterinary clinics operate, care, and treat for patients and value veterinary professionals. In this position, you will define the practice offerings and operational structure, influence the design of the clinic and mobile/telehealth offerings, hire and form an outstanding team, and build an incredible culture. You will report to and work closely with the CEO, Head of Product, and Chief of Staff. This is a remote position with several days of in-person / travel per month to clinics, located in Mid-Atlantic region.

Duties/Responsibilities

  • Oversee the design and implementation of PIMS software
  • Build Standard Operation Procedures (SOPs) that detail the most common workflows in the practice to ensure consistency and best practices
  • Collaborate with the design architects and internal stakeholders to ensure the clinic layout creates a welcoming environment for pet parents and pets
  • Ensure the clinic layout is designed to create an efficient workplace for the team
  • Develop a practice team schedule that adapts as they launch and scale clinic headcount and patient volume
  • Help find great practice team members
  • Collaborate with the CEO to determine ways to build a strong company-wide culture that values all employees and results in best-in-class retention
  • Create clinical Team Recruiting Materials
  • Identify ways to build a strong clinical culture

Qualifications

  • 10+ years of professional experience.
  • 8+ years of experience working in a four-wall veterinary clinic
  • 3+ years of experience developing and operationalizing processes across multiple, distributed teams (10+ people)
  • Background as a DVM
  • Experience implementing and scaling a PIMS in a veterinary setting
  • Demonstrated success hiring, training, and developing veterinary talent
  • Expertise in organizations that create strong service experiences
  • Tech-savvy, skilled at PIMS software implementation
  • Demonstrated success hiring, training, and developing veterinary talent
  • Strong mentoring skillset

If you think are you the right candidate for this opportunity, then get in touch with us today. Click on the “Apply” button below. Keep checking back for new Animal Health Jobs and Veterinary Jobs.

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