The Director of Professional service is responsible for technical services, product training, and research support for products, including performing, managing and overseeing technical service veterinarians and other assigned support staff. The incumbent manages technical service functions including responding to internal and external inquires; as well as manages adverse event reporting and investigation including responses to inquiries, follow-up phone calls to complaints, recommendations on steps to take to resolve the complaint and completion of all subsequent required paperwork. The incumbent manages support of the sales and marketing teams, as well as the training of sales representatives on products, facilitation and participation of role plays and teach backs; and develops and administers product exams to help evaluate sales team product knowledge levels. The incumbent will travel in field to make calls with sales personnel to important customers who would respond favorably to the presence of a DVM. Additionally, the incumbent will assist in drafting, editing, and writing product information sheets, technical materials, tech bulletins, competitor product data sheets and articles for the company blog. The incumbent will create, review and approve Power Point presentations from technical perspective for use in the field. Scientific evaluation as well as assisting in the market research on the current and new product concepts including competitive products will also be assigned.
Qualifications include a Doctor of Veterinary Medicine with a current state license in good standing to practice veterinary medicine in the United States. Post doctoral experience in clinical practice, academia, research, or industry is a plus. Direct experience with personal computer, keyboard and software packaged including: Windows, Microsoft Office, Microsoft Project, and CRM; computer used in 70% of job activities; and excellent interpersonal and communication skills including experience presenting educational programs. Travel is required up to 40% of time.
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